Member Services Manager & Assistant

Seeking a Superstar Member Services Manager!

Position Summary:

The Member Services Manager & Assistant will be responsible for:

Growing the organization’s membership through new member recruitment, and working with existing membership to help them maximize their member benefits and experience.

The ideal candidate must be able to work collaboratively with other staff members to ensure that events and programing are in line with the strategic plan, annual budget and values of the entire organization.

The Member Services Manager will be a highly visible representative of the HCCC and must always display an exemplary manner of business and professionalism.

As Membership Manager & Assistant to director you will manage day-to-day operations of the Chamber office and all the general correspondence and activities related to the normal duties of the position of Administrative Assistant.

Key Responsibilities:

Member Services Manager & Assistant

• Maintain the membership database to ensure all information is accurate and timely
• Attain expertise in membership management software (currently Growthzone) to run reports, promote                events and other analysis as needed
• Prospect and sell new Chamber memberships to local businesses and organizations
• Assist in promoting sponsorships and marketing opportunities for the purpose of maximizing the member           experience and retaining members
• Prepare sales, onboarding process and new member kits and assure all materials are current and available
• Coordinate, set agenda, and attend assigned committee meetings & Board meetings
• Other duties as assigned aimed at aiding in the advancement of the organization’s mission
• Maintain all records for assigned events, including registration and attendance report and anticipated                 revenue/expense report
• Responsible for securing sponsorships for various Chamber events and programs
• Responsible for coordinating the collection of any event fees
• Other duties as assigned aimed at aiding in the advancement of the organization’s mission
• Help Maintain internal and external organizational calendar of events and manage multiple events simultaneously
• Work with members to identify needs & develop programs that meet those needs.
• Effectively maintains a positive friendly and welcoming attitude with members, city, county and suppliers.
• Support and grow the Henderson Co Ambassadors.

Qualifications:

• Project management capabilities with prior experience in event planning and membership organizations a plus

• A four-year degree in related field a plus and/or relevant experience

• Highly organized, with the ability to multi-task and manage multiple projects at once

• Must be able to effectively communicate with a variety of individuals

• Able to negotiate and influence others

• Knowledge of social media management

• Professional written and oral communications skills

• Works well in a team environment 

• Ability to read and interpret financial reports

• Technical skills required: Microsoft Office Suite, Facebook, Twitter, Instagram, TikTok, and LinkedIn

• Required to work some early mornings, evenings and weekends to be at Chamber events and to reach deadlines, complete responsibilities and any additional items prior to event date. 

• Technical skills preferred: Growthzone or other membership management CRM systems, E-mail marketing platforms (i.e. Constant Contact)

TO APPLY - SEND RESUME TO kanderson@hctn.org